A Message to Our Valued Owners:

We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.

Subaru of America, Inc. (Subaru) has decided that a defect which relates to motor vehicle safety exists in certain 2023 model year Outback, Legacy, Ascent and Impreza vehicles.

The mounting surfaces for the propeller shaft center support brace bolts on your vehicle may have been inadvertently painted during the supplier's manufacturing process. If these mounting surfaces are painted, the support brace bolts may not retain the specified torque.

If the vehicle is driven with the bolt loosened, you may experience irregular sounds and/or vibrations from the propeller shaft area during vehicle operation. In the worst case, if both of the center support bolts completely come out due to continuous vibration, the front end of the propeller shaft could separate, increasing the risk of a crash.

WRN-23 Safety Recall FAQs:

Q: What should I do?
A: Please contact your Subaru retailer (dealer) immediately for an appointment to have this repair performed, at no cost to you.

Q: What will Subaru do?
A: Subaru will clean the bolt seating surfaces of the center support brace in your vehicle, install new bolts, and tighten to the specified torque at no cost to you.

Q: What will be done to the vehicle?
A: Subaru will clean the bolt seating surfaces of the center support brace in your vehicle, install new bolts, and tighten to the specified torque at no cost to you.

Q: What Subaru models are involved?
A: Certain 2023 model year Outback, Legacy, Ascent and Impreza vehicles.

Q: Do I need to make an appointment?
A: Yes. Please contact your Subaru retailer (dealer) immediately for an appointment to have this repair performed, at no cost to you.

Q: How much will this safety recall repair cost?
A: This repair will be performed free of charge at any authorized Subaru retailer.

Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this safety recall repair free of charge for you.

Q: Can I have this safety recall repair performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this safety recall repair free of charge for you.

Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this safety recall repair.

Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html , by selecting Email Us then selecting Ownership Update from the list of topics.